What happens if no one’s present when my order arrives?


We require that someone be present to receive and sign for goods on delivery. If no one is there to receive the goods, the delivery will be rescheduled for another day. If the delivery fails too many times, it will be returned to us, and you will be charged for redelivery.

In the case of some large boards sent via standard delivery, we require that someone be present to assist the driver with the unload. This allows us to send large items at low prices, for what would otherwise require an expensive two-man delivery special service.

If you need your order to be delivered and left unattended, please specifically state in the checkout order notes that you give us authority to leave. In these cases, we cannot be held responsible for anything that happens to the goods after delivery, as at that point they are considered handed over to you.