What is your refunds/returns policy?
Refunds will only be given where a product is delivered faulty or not as described. All other returns are at the discretion of management. Any returns for change of mind will need to be returned (at the customers expense) to our nearest warehousing facility. All items must be unopened in their original packaging. Returned items will incur a re-stocking fee of 25% of the original purchase price and the re-delivery will incur the flat rate delivery charge of $50.00 if organised by us.
How do I best care for my Whiteboard?
- Firstly, ensure you use the correct marker for you board. Use a whiteboard dry erase marker rather than a permanent pen.
- To best look after your board we recommend that you clean the writing surface on a regular basis.
- Ensure your eraser is clean.
- To remove permanent writing or stubborn stains write over the marks with a dry erase marker which will help remove the marks. Alcohol based cleaning fluids can also be used for stubborn stains. DO NOT use abrasive cleaners.
- Leaving whiteboards marks on the surfaces for longer than 24 hours is not recommended as the longer they are left the harder they are to erase.
We require a magnetic surface. Which boards are magnetic?
Our economy, standard commercial, porcelain, projection porcelain boards all offer magnetic surfaces. Some of our glassboards are also magnetic – just contact our sales team to confirm the product you are looking at will suit your needs.
Which board surface best suits my needs?
Our boards are available in a variety of different writing surfaces to suit various applications and frequency of use. It’s important to choose the correct surface for your task in order to meet your expectations. Glass Whiteboards are constructed with tempered glass making them 8 times stronger than standard glass. This surface is extremely stain resistant and consequently recommended for heavy use. Due to the durability of this surface these boards come with a lifetime warranty. Porcelain boards have a vitreous enamel surface which are highly scratch resistant. These boards are recommended for heavy writing uses and are ideal for schools, higher education facilities and conference centres. Projection Porcelain boards are also vitreous enamel but this surface is also embedded with mica crystals to assist in better viewing when used with projectors. The surface is a matte finish and requires a wet wipe for clean up. These boards are recommended as guide, for 80% projection and 20% writing use. Standard Commercial boards are constructed with multiple layers of painted steel with a baked on white top coat. These surfaces are not as hard as a vitreous enamel finish and therefore may be scratched. For this reason, these boards are recommended for moderate use applications.
Are all your products in stock ready to go?
We try to keep a good level of stock ready to go but from time to time we can run low, best to give us a call to double check lead times on you selected items.
Can you make me a custom size board?
We certainly can – just contact us for a quote to suit your requirements.
Are bulk and trade discounts available?
Certainly! Just drop us a line or shoot as an email for a quote for large Quantities.
Are your products easy to install?
Yes, most products are a simple installation and can be performed by someone with minimal practical knowledge. We are only a phone call or email away if you need assistance. You can also watch our installation videos and instructions for a step by step guide.
How can I pay for my order?
We accept online payments via Paypal for security reasons. Don’t stress if you don’t have a Paypal account because you can still use your credit card without the need to sign up for an Account. Just follow the simple prompts through our online checkout. We also accept direct deposit and credit card over the phone. We’re pretty flexible here so just let us know if there is something else you require.
How long is the warranty on your products?
Our warranties vary per product from 12 months to lifetime. Please see individual product listing for clarification.
How much does shipping cost?
We provide FREE shipping Australia wide on all orders.
Are your products commercial quality?
All our products and Whiteboards and Pinboards are of commercial quality and designed for use in commercial applications but are suited just as well to the home office.
How long does it take to deliver my order?
This depends on your location and if we need to make your board to order. However we aim to deliver all stocked items within 5 business days from receipt of payment. Made to order products can take between 5 and 20 working days. Best to check with us prior to ordering for lead times on your selected products.