We offer a fast standard shipping service to the vast majority of the country, with flat rates available on some products. Please refer to our Shipping Information page for more information, or proceed to our cart or checkout to calculate shipping costs to your postcode.
Our delivery network spans the vast majority of Australia, however, there are some remote areas of the country where we cannot reach using our network of carriers or the cost of shipping is too high to absorb. In these cases, our team will get in touch to discuss options or provide a quote, and should none of these be acceptable we are happy to offer a refund.
We aim to dispatch all stocked items within 2-4 business days. If your items are in stock in a warehouse in your state, you can expect delivery within a few days to metro areas.
Made-to-order products are subject to extended lead times which will be noted on the product page.
Our standard delivery is to the ground floor of the delivery address only. If you require delivery above ground floor, you must choose the Premium Delivery Service or Installation Service during checkout.
We require that someone be present to receive and sign for goods on delivery. If no one is there, the delivery will be rescheduled for another day. If the delivery fails multiple times, it will be returned, and you will be charged for redelivery.
In the case of some large boards sent via standard delivery, we require that someone be present to assist the driver with the unload. This allows us to send large items at low prices and avoid using expensive two-man delivery services.
If you need your order to be delivered and left unattended, please state in the checkout order notes that you give us authority to leave. In these cases, we cannot be held responsible for anything that happens to the goods after delivery, as at that point they are considered handed over to you.
Yes, most of our products are simple to install and can be performed by someone with minimal practical knowledge or DIY experience. We are only a phone call or email away if you need assistance. You can also watch our installation videos and instructions on each product page for step-by-step guidance.
We do offer an installation service which can be selected at checkout. This service is available in metro areas. If you live in a regional or semi-metro area and the option is not provided to you at checkout, please contact us to enquire whether this can be arranged.
Products have assembly instructions either provided with it, or you can find a copy on the product page under the ‘Assembly & Documents’ tab. If there are no instructions present and you require assistance, please contact us.
We accept all major credit cards, PayPal, and Afterpay.
We offer the ability to pay by invoice. An invoice will be sent to you on checkout completion for you to make payment via direct deposit (please use the invoice number as a reference number) or you can call us to make a credit card payment. Please note, goods will not be shipped until payment is confirmed.
If you are a Government or Education organisation and are required to pay by purchase order, please contact our team directly.
You will receive an order confirmation and once your order is processed you will receive an invoice to your nominated email address. You will receive a shipping confirmation with an ETA once your order is dispatched. Please note, depending on the carrier used, you may or may not receive tracking details.
We’re so sorry your items did not arrive in perfect order! Please contact our customer service team who will be able to organise replacement parts and chase up any missing items.
Check out our handy guide on Choosing the Best Whiteboard Material for your Space!
We offer a wide range of printed boards and can make custom designs to your specifications. Simply upload any relevant files on the product page such as logos, fonts, designs and images, and provide instructions and text for your design. Please feel free to provide examples or links to boards/designs that are similar to what you are looking for. We will mock up a ‘proof’ for you to confirm or to request any changes and alterations. Once the proof is confirmed, the board will be printed and shipped.
Our standard commercial, porcelain, and projection porcelain boards all offer magnetic surfaces. Some of our glassboards are also magnetic, but require the use of extra-strong magnets. Please refer to individual product pages for more information.
We certainly can! Please click through to view our Custom Whiteboards and Custom Pinboards. If these don’t suit your requirements, or you need some help, please contact our friendly customer service team.
Please notify us within 7 days of delivery of any issues with your order. Refunds will only be given where a product is delivered faulty or not as described. All other returns are at the discretion of management. Any returns for change of mind will need to be returned at the customers expense. All items must be unopened in their original packaging. Returned items may incur a re-stocking fee of 20% of the original purchase price.
For more information, please see our Warranty and Returns Policy.
Please contact our customer service team at [email protected] with details of your warranty claim, including your proof of purchase and any relevant photos.