Metropolitan Shipping

Whiteboards and Pinboards offers FAST and FREE shipping Australia-wide! We aim to dispatch all standard items to your address within 2-4 business days. Made to order products can take between 5 and 20 working days to be dispatched. If you have any questions regarding the delivery time of your specific item, just give our friendly team a call on 1300 849 152.

Regional Shipping

Whiteboards and Pinboards caters for everyone Australia-wide. If we can drive a truck there, we can deliver there! If your delivery address is outside our standard metropolitan delivery zones, we will cover the freight cost, but delivery times may vary as we use a network of freight carriers. If you have any questions regarding delivery, please contact our customer service team on 1300 849 152 or via the chat service we provide on the website.

Please note that whilst we do offer Free Nation Wide Shipping, there are odd exceptions that can pop up such as Islands or remote areas where we either cannot use our network of carriers or the cost of transport is too high to be able to absorb. In that case the team will get in touch to discuss the options moving forward and should none of those be acceptable we are happy to offer a refund.

Do you need delivery above ground floor?

If you require your order to be delivered to an area above the ground floor, you can upgrade to our Premium Shipping service from only $199! Let our expert team bring your items up to you rather than collecting them from a loading dock or kerbside. Due to the size of many of our products, we will require lift access to deliver your items to you, as we cannot obstruct stairways.

Installation

If you don’t feel comfortable installing your items, or simply don’t have the time, we can organise installation for you at very reasonable prices – and we’ll even take away the rubbish! The installation fee includes our Premium Shipping service, so our team will bring your items to your space and assemble them for you! After you check out, we will ask you to provide basic information about the installation to ensure it runs smoothly. Assembly is available to most of our standard metropolitan shipping zones, but it is best to check with us prior to placing your order. If your delivery address falls outside our metropolitan zones, please call us to see if we can help you out with assembly.

Please refer to our terms and conditions for further information.

Free Shipping

Our Free Shipping policy applies to all our in-house produced products (that is, it excludes accessories such as magnets and whiteboard markers) – with the exception of those delivery areas that fall outside our standard delivery network. In general, if we can drive a truck there without the GPS stating ‘at the next black stump, continue 400km’ we can get it to you – Free. There are a few exceptions that we just don’t have control over – including islands (our truck isn’t all that waterproof), infrequently serviced remote areas (think mining sites) – and postpack deliveries (as a $12 delivery cost to us doesn’t make much sense for a $10 order). Should you have any queries regarding our policy, please don’t hesitate to give our friendly customer service staff a call on 1300 849 152 who can advise you on best rates and other options (such as pickup at our warehouse for privately contracted delivery services).